Your Data & Your Rights
This Privacy Policy explains how dk111 collects, uses, stores, and protects the personal information you provide when using our platform. We are committed to handling your data responsibly and transparently.
This Privacy Policy ("Policy") is published by dk111 ("dk111", "we", "us", "our") and applies to the dk111 website accessible at dk111.co and all associated services, applications, and platforms (collectively, the "Platform"). dk111 operates as an online gaming and entertainment service offering live casino, sports betting, slots, and related products to eligible users, including players based in Pakistan.
This Policy describes the types of personal information dk111 collects from users of the Platform, the purposes for which such information is processed, the conditions under which it may be shared, and the rights you have in relation to your personal data. By using the dk111 Platform, you acknowledge that you have read and understood this Policy. If you do not agree with any part of this Policy, you should not use the Platform.
This Policy forms part of the dk111 Terms & Conditions. Defined terms used but not defined in this Policy have the meanings given to them in the dk111 Terms & Conditions.
When you create a dk111 account, we collect the personal information you provide, which may include your full legal name, date of birth, email address, mobile phone number, city of residence, and username. This information is required to create and maintain your account and to conduct age and identity verification as required by our operating obligations.
To comply with anti-money laundering (AML) obligations and to verify player eligibility, dk111 may request copies of identity documents such as a Computerised National Identity Card (CNIC), passport, or other government-issued identification. We may also request proof of address and, where relevant, proof of source of funds. This documentation is processed and stored with strict access controls.
When you make deposits or request withdrawals via the dk111 cashier, we collect payment-related information necessary to process the transaction. For JazzCash and Easypaisa transactions, this includes your mobile wallet number and transaction reference. For bank transfers, this includes account name, bank name, and account or IBAN number. dk111 does not store full card numbers or CVV data. Payment processing may be handled by authorised third-party payment service providers subject to their own data protection obligations.
dk111 automatically collects data about how you use the Platform, including your betting and gaming history, session timestamps, pages viewed, features accessed, device type, operating system, browser type, IP address, and approximate geographic location derived from your IP. This data is used for platform operation, security monitoring, fraud detection, and service improvement.
When you contact dk111 Support via live chat, email, or any other channel, we retain records of that communication including the content of your messages, your account reference, and the date and time of contact. These records are used to resolve your enquiry and to maintain a service history for quality assurance purposes.
dk111 uses the personal data collected for the following purposes:
The majority of personal data processing by dk111 is necessary for the performance of the contract between you and dk111, i.e., the provision of the gaming platform services described in the dk111 Terms & Conditions. Without this processing, dk111 cannot operate your account or provide its services.
Certain processing, including KYC identity verification and AML transaction monitoring, is carried out to comply with legal obligations applicable to dk111's operations.
dk111 processes some personal data on the basis of legitimate interests, including fraud prevention, platform security monitoring, and service analytics. Where we rely on legitimate interests, we have assessed that our interests are not overridden by your privacy rights.
Where dk111 sends marketing communications or deploys non-essential cookies, we do so on the basis of your consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
dk111 retains personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, and reporting obligations. Account and transaction data is typically retained for a minimum of five (5) years following account closure to comply with applicable AML regulations. Identity verification documents are retained for the period required by our KYC obligations. Marketing data is retained until you withdraw consent.
On expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with dk111's data retention procedures. Where deletion is requested by a user prior to the end of a mandatory retention period, dk111 will restrict processing of that data to compliance purposes only pending its scheduled deletion.
dk111 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
Notwithstanding these measures, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your dk111 login credentials and for ensuring your device is free from malware. If you suspect your account has been compromised, contact dk111 Support immediately via live chat.
Subject to applicable law, you have the following rights in relation to the personal data dk111 holds about you:
To exercise any of these rights, contact dk111 Support via live chat inside your account or by email at [email protected]. dk111 will respond to data rights requests within thirty (30) days. Requests may require identity verification before they can be processed.
The dk111 Platform is strictly for individuals aged 18 and above. dk111 does not knowingly collect personal data from persons under the age of 18. If we become aware that a user is under 18, the relevant account will be immediately suspended, any winnings will be voided, and all deposits will be refunded. If you believe a minor has registered a dk111 account, please notify us immediately via Support live chat.
dk111 reserves the right to amend this Privacy Policy at any time. When material changes are made, the updated Policy will be published at dk111.co/privacy-policy with a revised effective date, and registered users will be notified via email or in-platform notification where practicable. Your continued use of the Platform following the publication of an amended Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically.
For any questions, concerns, or requests relating to this Privacy Policy or the personal data dk111 holds about you, please contact our Support team:
dk111 Data Support
Available 24/7 via live chat inside your dk111 account
Email: [email protected]
Website: dk111.co
We are committed to resolving privacy concerns promptly and transparently. All data-related enquiries will be acknowledged within five (5) business days.
Your data is handled with care at dk111. Log in now to access your account, manage your privacy settings, and enjoy Pakistan's most complete online gaming experience in PKR.
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